Frequently Asked Questions - Asia Alpha Advisory

For questions about Truewealth Publishing and how to make sure that you regularly receive the emails we send, please refer to the FAQ section in our main website.

The questions below are specific to Asia Alpha Advisory. If you have any question that's not currently listed here, please email us at customerservice@truewealthpublishing.asia.

I can't access after signing up to AAA

After you've successfully made payment, you should receive an email from customerservice@truewealthpublishing.asia with an e-mail indicating details on how to access the Asia Alpha Advisory. If you did not receive that e-mail, kindly reach out to us at customerservice@truewealthpublishing.asia.

I don't have a credit card, but I'd still like to sign up for AAA.

Yes, you can still pay either via cheque or a cashier's order. Kindly email us at customerservice@truewealthpublishing.asia with the Subject title "Pay by Cheque/Cashier's Order", along with your contact number and appropriate time to call you and we will get in touch with you on the details to make payment.

I have a few questions about the recommendations written in. Who can I contact?

Yes, we welcome questions anytime. You may send it into feedback@truewealthpublishing.asia, and we'll do our best to get back to you within five to seven business days.

There appears to be a problem with the sign-up form.

We're so sorry to hear you've been having trouble signing up.

If you could email us at customerservice@truewealthpublishing.asia with your contact phone number and a suitable time to call (and your closest city so we can get the timezone right), then we can give you a call to fix this up over the phone.

I want to reset my password.

Yes, you may reset your password by selecting "Forgot your password?" upon logging in to the members area.

When will I see the bill on my credit card statement after I sign up?

When you subscribe to the Asia Alpha Advisory, the transaction between our payment gateway and your credit card would happen within a few minutes. You can expect to see the transaction on your credit card bill by the next bill.

I would like to change the period length of my subscription.

Yes, if you're an existing Asia Alpha Advisory subscriber, you may upgrade your subscription plan by sending a request to customerservice@truewealthpublishing.asia with the subject title "Upgrade".